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C&G Warranty Terms

WHAT THE WARRANTY COVERS :

C&G warrants its products to the purchaser against Manufacturing defects in material or workmanship for a period as specified under the enclosed Product Warranty Matrix:

 “Warranty  Period”  will  begin  at  the  date  of  original  Product  purchase  from either C&G , or an authorized C&G Distributor/Dealer.

Product Warranty Matrix

Products 

2 years

3 years

5 years

All C&G Products

 

 

LED Chips

 

 

LED Drivers

 

 

LED Aluminium Housing

 

 

LED Components (Plastic Covers, Base,etc.)

 

 

 

This Warranty is further conditioned on the purchaser contacting C&G during the warranty period between normal business hours to review issue and initiate the Return Material Authorization (RMA) process.

 

Should any product need to be repaired or replaced, whether or not the warranty period is still valid, please fill out an RMA Request Form to be assigned an RMA number. The RMA number that has been issued can be used to check the status of your products. Customers need to provide the following information on the RMA Request Form: Company name, address, contact person, telephone, fax, email, product number and description of how the product was defective or damaged.

C&G’s technical support department will assign a RMA number once they have received your RMA request form. All products must be return within 30 days of when the RMA number is assigned. A copy of an original invoice number and receipt must be attached and brief description of how the product is defective. Please do not ship out merchandise to be returned without getting an RMA number first. Note: C&G has the right not to ship back any return items without an RMA number. C&G technical support will test all products according to your description. But if within testing C&G finds that the product is not defective we will charge for testing and shipping fees.

EXCLUSION :

1.  Fail as a result of neglect, mistake, misuse, alteration, or that is improperly installed and implemented. This includes but is not limited to: improper wiring, installation under improper and non-approved operating environments such as temperature, humidity or voltage conditions; improper installation using components that are not approved or are not C&G manufactured products.

2. Cosmetic damage or damage due to acts of God, accident, abuse, negligence, commercial use, or modification of, or to any part of the Product.

3. Transfer of the product  to someone other than the original consumer purchaser.

 

WHAT YOU MUST DO TO ENFORCE WARRANTY :

To obtain warranty service and shipping information call +86 755 26621468 or e-mai

This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

NOTE : Be sure to provide proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the Product is within the warranty period to obtain warranty service.

You must pay any postage,shipping charges,insurance costs and other expense to return the products to C&G LED Lighting CO.,LIMITED, china.however,if necessary repairs are covered by the warranty,company will pay the return shipping charges to any destination.